Privacy PolicyExplora Journeys Africa (“we,” “our,” or “us”) is committed to safeguarding the privacy and personal information of our valued clients, partners, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access our website: www.explorajourneysafrica.com, engage our services, or interact with us across our eight destinations in Africa. This policy has been designed in accordance with internationally recognized standards and regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global privacy frameworks that guide premium travel service providers. 1. Information We Collect We may collect and process the following personal data: i. Personal Identification Information: Full name, title, email address, phone number, postal address, date of birth, and nationality. ii. Booking & Travel Details: Passport information, emergency contacts, itinerary preferences, dietary restrictions, medical needs, or special requests. iii. Payment Information: Billing address and limited payment details (processed through secure third-party gateways). iv. Website Usage Data: IP address, browser type, operating system, referral source, length of visit, and page interaction data. v. Communication Records: Emails, messages via contact forms, and client service interactions. vi. Marketing Preferences: Subscription choices, feedback forms, and opt-in marketing consent. 2. How We Use Your Information Your personal data may be used to: i. Process and manage bookings, reservations, and travel arrangements. ii. Customize and enhance your luxury travel experience across our eight destinations. iii. Communicate relevant offers, updates, and newsletters (with your consent). iv. Improve the performance, usability, and security of our website. 3. Legal Basis for Processing We rely on the following legal grounds to collect and process your personal data: i. Contractual necessity for the fulfilment of a travel agreement. ii. Consent where required for marketing or optional data collection. iii. Legitimate interest to improve our services and operate efficiently. iv. Legal obligation to comply with laws and regulations. 4. Data Retention We retain your information only as long as necessary for the purposes outlined above or to comply with legal requirements. Once data is no longer needed, we ensure it is securely deleted or anonymized. 5. Data Sharing and Transfers We may share your information with: i. Trusted local partners, guides, hotels, airlines, and transport operators across Africa for service delivery. ii. Service providers (such as IT and payment processors) under strict confidentiality and data protection obligations. iii. Legal authorities or government entities when required by law. Some data may be transferred internationally. We ensure all such transfers comply with applicable data protection laws through standard contractual clauses or recognized certification mechanisms. 6. Your Rights You have the right to: i. Access and request copies of your personal data. ii. Correct inaccurate or outdated information. iii. Withdraw your consent at any time (where consent is the basis of processing). iv. Object to or restrict processing. v. Request deletion of your data (“right to be forgotten”). vi. Lodge a complaint with a relevant data protection authority. To exercise these rights, please contact: privacy@explorajourneysafrica.com 7. Cookies Policy We use cookies and related technologies to recognize you and receive information about your activity on our website and for purposes of measuring, analyzing, improving our site’s performance and running targeted advertising. This helps to customize website content and eventually helps to show you more relevant information about the offered travel and safari adventure services for an experience beyond the extra-ordinary wilderness. Types of Cookies Used: i. Essential Cookies: Enable core site functionality such as bookings and secure login. ii. Performance Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). iii. Functional Cookies: Remember preferences and settings. iv. Marketing Cookies: Deliver targeted advertisements and track engagement.
Managing Cookies: By using our website, you consent to our use of cookies in accordance with the whole of this policy. 8. Third-Party Links Our website may contain links to third-party websites or social platforms for your convenience, such as partner lodges, airlines, conservation partners, or curated travel resources. Such external links are provided for convenience, comfort and references purposes only. These sites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of external websites. We recommend that you review the privacy policies of any third-party sites you visit through our website. 9. Data Security We use a combination of technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration. These include SSL encryption, firewalls, secure servers, and strict access controls. 10. Children’s Privacy Our services are not directed toward children under the age of 16, and we do not knowingly collect personal data from children without verifiable parental consent. 11. Updates to This Policy This Privacy Policy may be updated periodically to reflect changes in legal, technical, or business developments. We will post the updated version on our website and indicate the “Effective Date” at the top. You are encouraged to review this policy regularly. 12. Complaints and comments You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operations of the offered services or any related website and that you may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for the transparency of any comments you make, completeness and their accuracy. We take no responsibility or assume no liability for any comments posted by you or any other third-party. 13. Contact Us For any complaints or any questions or concerns regarding this policy or your personal data, please kindly submit them to us for attention, investigation, and personalised response. Data Protection-Department Explora Journeys Africa invites you to embark on luxury African Safaris for experiences beyond the wilderness with refined comfort, a promise of precision, discretion, and excellence. |
